Terms & Conditions

About Us:

Journeyxpert.co.uk is a leading travel brand under trading name of The Flighttrotters Ltd (Company Reg No.: 09946264, VAT No.: 259 8826 41). All the flights and flight-inclusive holidays [in this brochure] [on this website - as appropriate] are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Contract:

When you are making a booking, you confirm that you have authority to accept these terms and conditions on behalf of yourself and all member of your party. This user agreement is between you and journeyxpert.co.uk, and is governed by the laws of England. Contract We act as a disclosed agent for third party suppliers, such as airlines, tour operators, car hire companies, hotel companies, consolidators, and insurance companies. This means that, when you make a booking, the contract for the product is between you and the supplier. As such, the supplier's booking conditions (including airlines' conditions of carriage) apply to your booking, in addition to those set out here. Please make sure that you have read the supplier's conditions before completing your transaction with us, as they do contain important information about your booking. (You can easily request a copy of the supplier's conditions from us – see 'Contacting Journeyxpert.co.uk' below). Please read your ticket wallet/ travel documents for the airline's conditions of carriage. In a small number of cases, for some products, we act as principal; in these cases, the contract for the product is between you and us. We will let you know in instances where we act as principal. All travel arrangements which we provide, or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

Liability Protection

As agent we accept no responsibility for the acts or omissions of the supplier, or for the products and services provided by them. However, we may still be liable to you if we have been negligent, have misrepresented important information.

Your Obligations

You agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under your name or account. To make a purchase you must be at least 18 years old, be purchasing for yourself and have the legal capacity to make the transaction. In case you are making booking for a group/part/family will be responsible for payment of all. You must make sure that all the information you provide to us is true and accurate. (Please ensure that you notify us in writing immediately of any change to your address, email address or telephone number). Failure to supply correct and complete credit or debit card details, including cardholder name/ billing address, may result in delays to the issue of your tickets, increases in the fare, or at worst cancellation of the booking, so please ensure that the details you give match those on the card/ statement. You must not use the website for speculative, false, or fraudulent bookings.

Supplier Conditions

You are responsible for complying with any airline's terms, for example in relation to check-in times, reconfirmation of flights and other matters. Journeyxpert.co.uk accepts no responsibility for bookings cancelled due to non-compliance with the airline's rules. For scheduled flight tickets there are additional terms which apply to each fare. These terms may include, for example, conditions relating to changes, refunds, minimum and maximum duration of stay. Generally, the more flexible the ticket, the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer. The flights confirmed on your ticket must be used in order of sequence (in the order set out in your itinerary). If this requirement is not met, the airline may cancel any onward flights, and you are unlikely to receive any refund. Some airlines require you to reconfirm each flight 72 hours prior to departure and may cancel your flight if you do not do so. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. In any case, Journeyxpert.co.uk strongly recommends that you reconfirm all flights in this way in case of last-minute schedule changes.

Information on the Site

Journeyxpert.co.uk does not guarantee that information on the site (including without limitation prices, descriptions, or dates) is free from errors or omissions, or that it is suitable for your intended use. We will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been drawn to our attention. Journeyxpert.co.uk offers all general information on the site for guidance only. We reserve the right to change at any time any aspect of the site or its content, including the availability of any suppliers, features, information, or content.

Disclaimer

Please note that all HTML mark-up codes, Images and logos contained on this website, is owned by journeyxpert.co.uk, its affiliates, and/or their suppliers, and is protected by copyright laws, in case you find any content on our website which violates your privacy or any copyright laws then report us on sales@journeyxpert.co.uk or call us on 0203 988 7524, if we find your claim legitimate then we will remove the reported content immediately.

Links

The Journeyxpert.co.uk website contains links to websites owned and operated by third parties. Such linked websites are not controlled or maintained by us; as such Journeyxpert.co.uk has no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Journeyxpert.co.uk shall not be liable for any loss or damage caused by use of or reliance upon any content, goods, or services available on linked websites. Pricing All our prices are quoted in British Pounds Sterling and subject to availability. All fares quoted at the 'confirmed quotation' stage include pre-payable taxes and applicable transaction fees. These are added together to form your final quotation. Please note that for some destinations a departure and/ or arrival tax is payable locally. It is the passenger's responsibility to pay such taxes, and Journeyxpert.co.uk accepts no responsibility for denied boarding resulting from failure/ inability to pay such taxes. The price you pay for your tickets is likely to include a booking/ transaction fee made by Journeyxpert.co.uk. This is our fee for making and administering your booking and is non-refundable. Service fees are also charged for other forms of administration, including, but not limited to, reservation changes and refund applications. For our 'Special Fares' for scheduled flights, these are subject to verification by our ticketing staff. Should we be unable to honour the fare quoted, we will endeavour to notify you within three working days. Where we book a product priced in a different currency, we reserve the right to include an additional amount to cover the costs of currency conversion and exchange rate fluctuations. Denied Boarding, Flight Delays and Cancellations Details of these rights are available from airlines and are also displayed at European airports. Any payment/ reimbursement in such cases is the responsibility of the airline. Community List Under European regulations we are required to bring to your attention the existence of a Community List of air carriers which are subject to an operating ban within the EU. The list can be viewed at www.ec.europa.eu/transport/air-ban/list_en.htm. Making a booking / booking details All travel products and services featured on the site are subject to availability.

Online Booking

If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorisation, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us. When we receive and accept your booking, we will send you a booking confirmation e-mail and debit the payment from you. We do not make any representation or warranty as to the availability of any package holiday, flight, or Individual components nor that our booking services are free from infection of viruses or anything else that has a contaminating or destructive effect on your property.

Bookings made by telephone:

If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us. If we accept your booking, we shall debit payment from you and send you a confirmation, from this point cancellation charges will apply: Please note the details of phone booking always confirmed in writing to avoid any mistake. As soon as you receive the confirmation request, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later; Once you have confirmed these details, we will proceed to confirm the booking with the respective supplier/s.

Special Requests

We are happy to forward details of any additional requirements you may have (for example seating or diet preferences, Birthdays, anniversaries, special occasions or any differently abled assistance, etc.) to the relevant travel supplier. These are treated as special requests, and as such fulfilment of these requests cannot be guaranteed.

Pregnancy

If you will be traveling while pregnant, please note that regulations apply to the carriage of passengers who are more than a certain number of weeks pregnant at the time of travel. These regulations vary between airlines, so it is your responsibility to check the airline's policy before making a booking. In some cases, travel may not be permitted, or you may be required to travel with a doctor's letter, or even obtain a medical clearance from the airline. You must ensure that your travel insurance covers you if you are pregnant. We recommend that you also confirm with your doctor before booking that you are fit to travel.

Travelling with Infants

Airlines require that infants must be of a minimum age (typically six weeks) before they will be permitted to travel. Please ensure that you are aware of the airline's policy before making a booking. Infants must sit on an adult's lap or occupy an infant seat – please contact the airline you are traveling with for details of appropriate seats. To qualify for an infant fare, the infant must generally be under two years old on the date of return travel. Children aged two years or above must occupy a seat.

Paying for your booking

Payment can be made by various Debit / Credit cards mentioned on site, by E commerce link, Journeyxpert.co.uk may be required to pass your card details to the relevant supplier for fulfilment of the booking.

Scheduled flights & web fares:

Full payment is required at the time of booking, by debit or credit card. We reserve the right to apply a surcharge for all credit card transactions. We reserve the right to cancel bookings before or after ticket issue if payment is declined by the card issuer, or if incorrect card details or billing information have been supplied. Journeyxpert.co.uk will not be liable for any increase in fare due to payment failure. Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or email to us proof of your address and a copy of the credit/ debit card and recent statement, or a copy of the cardholder's and/ or passenger's passport/s, before issuing any tickets. We reserve the right to insist that travel documents be sent to the billing address of the card used to pay for the booking. Journeyxpert.co.uk reserve the right to pass on any charges relating to card chargebacks. As a British company it is not always possible for us to successfully complete the necessary security and identity checks on cards which are registered to billing addresses outside the United Kingdom. If you make a booking using a credit card registered outside the UK, we reserve the right to reject your booking if we are unable to satisfactorily complete the relevant checks. Managing your booking Please ensure that all your travel, passport, visa, and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

Cancellations / Amendments by You

Any cancellation or amendment you wish to make to your booking will be subject to the relevant supplier's conditions. Some tickets are non-refundable and/ or non-changeable; in other cases, it may be possible to amend or cancel your booking subject to a penalty charge. It must be emphasised, a vast majority of the airline tickets are non-transferable, and as such name changes are not normally permitted. It is therefore essential that you enter passengers' names as per passport at the time of booking. For online scheduled flight bookings, the rules regarding cancellations and amendments for the fare purchased are shown during the booking process, please ensure you read these carefully. Journeyxpert.co.uk, as agents for the airlines/consolidator must abide by the airlines' terms and conditions – we are unable to deviate from the fare rules/ supplier's conditions. Where changes or refunds are permitted, Journeyxpert.co.uk will apply administration fees (in line with our current rates) in addition to any fees charged by the supplier, if you ask us to amend or cancel your booking. This is to cover the costs we incur in administering cancellations and amendments. Any request to amend or cancel a reservation must be notified to Journeyxpert.co.uk in writing and cannot be actioned until received by us. Requests received outside our opening hours cannot be processed until we reopen the next working day, and if we need to contact the travel supplier to affect the change/cancellation, until we are able to contact them. Force Majeure We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseen circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position on any country by contacting the Foreign and Commonwealth Office.

Cancellation

Admin fees of £75 per passenger will be charged as cancellation penalty in case of pre/post ticket issuance on top of airline penalty. If you wish to cancel your booking and attempt to claim a refund, please telephone/ email us in the first instance, so we can advise you if the conditions of your ticket permit any refund. If you wish to proceed with the cancellation, you must notify us in writing. (If you do not advise us of your intention to cancel a booking before the scheduled departure time, or do not check-in, this will be recorded by the airline as a 'no show' and is likely to result in the forfeit of all monies paid). Where a refund is permitted, this may take some time, typically 10-16 weeks, to be authorized by the airline. Once authorized, any refund will be made to the debit or credit card used to make the original booking. It is vital that you advise us when you cancel the booking if that card is no longer valid. Any refund made will be nett of any cancellation charge from the airline or tour operator. Many airlines also charge an additional fee to process refunds. Refunds of any kind will also be subject to Journeyxpert.co.uk usual administration fees. Booking fees, credit card charges, postage costs and any amendment fees you may have paid for any previous changes are also non-refundable. In the case of non-refundable scheduled flight tickets, it may be possible to claim back any unused taxes. Please note that not all taxes are refundable. Some airlines do make a fee for processing such requests, and in some cases the charge exceeds what you would get back. Please ask for details when you cancel your booking.

Amendment

If you wish to change your booking, please telephone/ email us in the first instance, so we can advise you if the conditions of your ticket permit any changes. If a change is permitted, we may ask you to confirm in writing that you wish to change the booking. Any changes are subject to availability, limitations, and restrictions of the relevant travel supplier. If a change increases the cost of your booking, you will need to pay such extra costs. Changes of any kind will also be subject to Journeyxpert.co.uk's usual administration fees. Cancellations / Amendments by the Travel Supplier Airlines reserve the right to make time changes, or in rare cases, to cancel flights, for operational reasons. Whilst journeyxpert.co.uk is not responsible for, and has no control over, such changes, we will do our best to assist when such situations arise. In the unlikely event that your flight is cancelled by the airline or tour operator, your rights and remedies will be governed by the supplier's conditions/ airline's conditions of carriage. As a result, you may be entitled to: (a) carriage on another flight with the same airline without additional costs. (b) re-routing to your destination with another carrier without additional costs. (c) some other right or remedy. In the event of schedule changes made prior to commencement of your journey, it is not always necessary to have your tickets reissued or revalidated, but we will advise you should this be necessary. journeyxpert.co.uk take no responsibility for any flight rescheduling en route. Insurance Many suppliers require you to take out travel insurance as a condition of booking with them. In any case, we strongly recommend that all our customers arrange adequate travel insurance for the duration of the trip, since circumstances may arise where neither Wayfarers nor the supplier are liable. It is recommended that insurance is taken immediately upon making the booking, in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. In most cases cancellation fees will apply if you need to cancel your booking before you travel. Journeyxpert.co.uk does sell travel insurance and will be pleased to quote a premium for your journey on request. If we have issued your policy, please check it carefully to ensure that all the details are correct, and that all relevant information has been provided by you (e.g., pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. Please read the policy carefully to ensure that this is suitable and adequate for your needs.

Tickets

The type of tickets which will be issued for your booking depends on the airline and route you are booking. Majority of the airlines are increasingly issuing electronic tickets, and Journeyxpert.co.uk will issue electronic tickets whenever the itinerary permits (airlines now insist that e-tickets are issued in these circumstances). For charter flights, paper tickets will be sent by normal post.

Lost Tickets

If you lose your paper tickets, you must notify us as soon as possible. It may be possible to reissue them for a fee (depending on the airline's/ supplier's rules). If so, the cost may depend on the circumstances of the loss and how close to the departure date you discover it. In all cases, the charge, and procedure to be followed, will vary according to the airline's policy. Journeyxpert.co.uk reserves the right to charge fees to cover the administration costs of this. However, not all tickets can be reissued, in which case you may need to purchase a completely new ticket. If a lost ticket cannot be reissued, a refund can be requested from the airline: any refund is at the airline's sole discretion and is not guaranteed. Such refunds may take up to a year to be authorised by the airline.

Non-Delivery / Non-Receipt of Tickets

It is your responsibility to advise us if you do not receive your tickets/ e-tickets. Journeyxpert.co.uk cannot accept responsibility if you fail to receive your e-tickets due to providing an inaccurate email address or your junk email settings. We recommend that you add the respective agent email address / info@Journeyxpert.co.uk to your safe list.

Passport / Visas / Health Requirements

It is your responsibility to ensure that you understand and comply with all the passport, visa, and health requirements of all the countries involved in your itinerary (including those that you transit). It is your responsibility to ensure that you are in possession of a valid passport for your journey. Your passport must also be legible and intact. When making your booking you must ensure that the names you provide match those shown on the passengers' passports. Most countries require that your passport should be valid for a period of at-least six months after your return travel date: we recommend that you check with the respective embassy to confirm exact requirements. It is strongly recommended that children hold their own individual passports; where a child is still included on a parent's passport you are advised to check that this will be suitable for the destination you are visiting before making a booking. Many countries still require passengers to obtain a visa, and in some cases transit visas may be required for countries which you pass through enroot to your destination (even when you do not leave the aircraft). Journeyxpert.co.uk can provide general information about the passport and visa requirements for your trip. Alternatively, for the most up to date information, we recommend that you contact the embassies of the countries you are travelling to/ through. We recommend that you do this well in advance of travel, as visas for certain countries can take some time to obtain. Some countries also have additional immigration requirements, for example South Africa requires passengers to have at least 2 blank pages in their passports. For travel to the USA, a machine-readable passport is required, among other requirements, details of which may be found at www.usembassy.org.uk most destinations will require proof of return travel. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please check all details in respective country website. Regarding health, you are strongly advised to check with your GP prior to travel for up to date information regarding vaccinations which may be required or recommended for your destination/s. Please note that some countries may require proof of certain vaccinations as a condition of entry. We can provide general information about any health formalities required for your trip, but you should check with your own doctor for your specific circumstances. Please note that health and immigration requirements can change at short notice. Neither Journeyxpert.co.uk nor the suppliers can accept any responsibility if you are denied boarding or are deported due to failure to comply with the above. You will be responsible for any costs you or Journeyxpert.co.uk incur as a result of such failure.

Service Charges

We apply a service charge for certain services we provide. These charges are non-refundable. These are in addition to any fees charged by the supplier. Your Financial Protection (Journeyxpert.co.uk ATOL 11162) When you buy an ATOL protected fight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier can do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

DATA PROTECTION

- As part of your booking information, we will need you to provide us with personal information such as name, email address, telephone number, passport number and other identifying information. We may also need to collect special category information that you provide such as health and medical information, details of any disabilities, or religion. - We will process your personal information, including special category information, for the purpose of making your booking and pass this to the relevant suppliers of your travel arrangements or other particular persons who are a part of the provision of your travel services, as necessary to arrange your travel. Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, we will need to send this information to the US Customs and Border Protection for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, we will pass your data to suppliers outside of the EEA in compliance with the requirements of the General Data Protection Regulation as regards such transfers. - In making this booking, you understand that the personal information that you provide in your booking form may be shared with suppliers and any person required to facilitate your travel arrangements. Please see our Privacy Policy for full details of how we use personal data.

YOUR BEHAVIOUR

- You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the supplier/principle’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the supplier reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the supplier/principle prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you. - - We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

SAFETY & SECURITY

- You are responsible for making yourself aware of Foreign Office advice with regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly (see https: www.gov.uk/travelaware ). Advice from the Foreign Office to avoid or leave a particular country may constitute an Unavoidable and Extraordinary Circumstance under Clause 14 above.

ACCOMMODATION RATINGS & STANDARDS

- All ratings are as provided by the relevant supplier or are our own average ratings based on our industry knowledge and customer feedback. Our own ratings are clearly marked and are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given. We have made reasonable efforts to establish the official rating of the accommodation and include this within the description of the accommodation on our website.

AIRLINE OPTIONAL SERVICES AND PRODUCTS

- From time to time and depending on the airline(s) operating your flight(s), we may provide you with the option to request through us Airline optional services and products in connection with your ticket(s), which may include, without limitation pre-reserved seat assignments and checked baggage. - Such optional services and products will be provided to you by the airline(s) and their purchase cost shall be in addition to the ticket cost and subject to each airline's availability and terms of use. Any service fees that we charge for requesting such optional services and products on your behalf are non-refundable for services rendered and do not guarantee such requests will be honoured by the airline(s). We strongly encourage you to check the restrictions the airline(s) operating your flight(s) might have in connection with the optional products and services you request through us. - You acknowledge that we are acting as a marketing agent regarding any airline optional services and products. You agree that our entire aggregate liability to you arising out of or in connection with your request of any optional services and products through us is limited to the purchase cost of such services or products. We strongly encourage you to contact the operating carrier to resolve any issues concerning the use and availability of any such optional services and products.

TELEPHONE CALLS

- We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.

CONSTRUCTION WORK

- Due to new developments in any destination if there is any construction work taking place which may be in the vicinity of or visible from your hotel. In other resorts, building or refurbishment work may take place, as areas continue to develop. This may result in certain services or facilities being unavailable. There may always be minor refurbishment and maintenance being carried out at properties and most of these won't affect your holiday adversely. We regret that we have no control over the building works at the destination that you book and cannot accept liability if the enjoyment of your holiday is adversely affected.

OUR RESPONSIBILITY - PACKAGE ARRANGEMENTS

- We will accept responsibility for the Package Arrangements (“Tour”) we agree to provide or arrange for you as an “organiser” under “The Package Travel and Linked Travel Arrangements Regulations 2018”. Subject to these Terms of Business, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Terms of Business and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us. In completing your booking with us you are accepting our Terms applicable to the sale of Packages. Once your booking is confirmed you have entered a legally binding contract with us for the arrangements. - We have arranged ATOL protection for Packages (as defined above) booked and our ATOL number is 11162. Your booking is not confirmed until you receive a booking confirmation. - We will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and/or where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury, or illness, shall be limited to a maximum of three times the cost of your travel arrangements (excluding insurance premiums and amendment charges). Our liability will also be limited in accordance with and/or in an identical manner to:- - The contractual terms of the companies that provide the transportation for your travel arrangements (often referred to as the Conditions of Carriage). These terms are incorporated into this contract; and - Any relevant international convention, for example the Montreal or Warsaw Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage, and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any other applicable conventions. - Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and are available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in Clause 17. If any payments to you are due from us, any payment made to you by the airline will be deducted. - You must notify us of any complaint or claim in accordance with Clause 19. For all claims, any person(s) to whom we make any payment (and their parent or guardian if that person is under 18) must also assign to us or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide us and our insurers with all assistance we or our insurers may reasonably require. - Please note that this clause does not apply to any separate contracts that you may enter for excursions or activities whilst on holiday. We may provide you with information (on our website/or when you are on holiday) about activities and excursions which are available in the area you are visiting but which you cannot book with us in the UK, and which are therefore not purchased as a component part of your travel arrangements with us. Excursions, activities, or other tours are provided by third party operators and your contract will be with the operator of the excursion, activity or tour and not with us. We are not responsible for the provision of the excursion, activity, or tour or for anything that happens during the course of its provision by the operator. For the avoidance of any doubt, your contract for any such excursion, activity or tour will be with the organiser or operator of that excursion, activity, or tour, and is subject to their terms and conditions, and you may be subject to the local law and jurisdiction of the country in which the excursion, activity or tour takes place. - The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked with us and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 11162 on behalf of Journeyxpert.co.uk Limited. If you book other holiday arrangements the financial protection referred to above does not apply.

OUR RESPONSIBILITY – FLIGHT ONLY & ACCOMMODATION ONLY

- In respect of Arrangements (other than Packages) Journeyxpert.co.uk is not a tour operator. Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking on your behalf in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our proven negligence or that of any of our employees whilst acting in the course of their employment. - Your booking through us is subject to both these terms (which define and explain our obligations to you and the role that we play as agent) and the specific booking conditions of the relevant Travel Provider of the related service which set out, amongst others, your rights in the event that something goes wrong with the travel related service you have booked though us. - Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and are available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your flight cost from us. Your right to a refund and/or compensation from us is set out in Clause 17. If any payments to you are due from us, any payment made to you by the airline will be deducted. - No contract will come into existence between us or any supplier or Travel Provider until we accept your booking, and we receive your full payment in cleared funds and issue a confirmation invoice. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your full payment in cleared funds. - By submitting a booking, you warrant and confirm to us that you comply with those requirements. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party. - Journeyxpert.co.uk act only as a booking agent for the Travel Providers of your Single Components, we have no liability if they are deficient in any way, nor do we have any liability for loss, personal injury or death however incurred unless caused by our proven negligence. - Journeyxpert.co.uk makes arrangements on your behalf with accommodation providers, activity providers, airlines, cruise lines, coach companies, insurance services, vehicle rentals, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your booking. Third Party Suppliers may also engage the services of local operators and sub-contractors. Although Journeyxpert.co.uk takes all reasonable care in selecting Third Party Suppliers, Journeyxpert.co.uk is unable to control Third Party Suppliers, does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. You acknowledge that Third Party Suppliers operate in compliance with the applicable laws of the countries in which they operate and Journeyxpert.co.uk does not warrant that any Third-Party Supplier is in compliance with the laws of your country of residence or any other jurisdiction. - JOURNEYXPERT.CO.UK IS NOT LIABLE AND WILL NOT ASSUME RESPONSIBILITY FOR ANY CLAIMS, LOSSES, DAMAGES, COSTS OR EXPENSES ARISING DIRECTLY OR INDIRECTLYOUT OF INCONVENIENCE, LOSS OF ENJOYMENT, UPSET, DISAPPOINTMENT, DISTRESS OR FRUSTRATION, WHETHER PHYSICAL OR MENTAL, RESULTING FROM THE ACT OR OMISSION OF ANY PARTY OTHER THAN JOURNEYXPERT.CO.UK AND ITS EMPLOYEES. - Journeyxpert.co.uk is not liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors. Journeyxpert.co.uk and its parents, subsidiaries and their respective employees, affiliates, officers, directors, successors, representatives, and assigns shall not be held liable for (A) any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and (B) any loss or damage due to delay, cancellation, diversion, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof, or by acts of God, strikes, fire, flood, volcanic activity, war, rebellion, terrorism, insurrection, sickness, quarantine, epidemics, theft, or any other cause(s) beyond their control. You waive any claim against Journeyxpert.co.uk for any such loss, damage, injury, or death. - In the event that any loss, death, injury or illness is caused by the proven negligent acts or omissions of Journeyxpert.co.uk or of the Third-Party Suppliers of any services which form part of the booking contract then Journeyxpert.co.uk limits its liability, where applicable as provided by all applicable International Conventions - Carriage of passengers and their luggage by sea, road or air is governed by International Convention relating to the Carriage of Passengers and their Luggage which are expressly incorporated into these Terms and any liability of Journeyxpert.co.uk and the Carrier (as that term is defined in the relevant Convention) for death or personal injury or for loss, delay or damage to luggage arising out of carriage by sea, road or air will be determined solely in accordance with such Convention. - In so far as Journeyxpert.co.uk may be liable to you in respect of claims arising out of carriage by sea, road or air, Journeyxpert.co.uk is entitled to all the rights, defences, exclusions, immunities and limitations available, respectively, to the actual carrier and under the relevant Conventions, and nothing in these Terms will be deemed as a surrender thereof. - Notwithstanding anything to the contrary elsewhere in these Terms, Journeyxpert.co.uk will not in any circumstances be liable to you for any loss or anticipated loss of profit, loss of enjoyment, loss of revenue, loss of use, loss of contract or other opportunity nor for any other consequential or indirect loss or damage of a similar nature howsoever, wherever and whenever arising.

PRICING POLICY

- “Flight Only” All prices are subject to availability. Prices shown on website(s) are believed correct at the time of publication. We reserve the right to alter the prices of any of the individual components shown on our website(s) or correct errors at any time prior to the price being confirmed at the time of booking. - You will be advised of the current price of the individual components that you wish to book before your agreement is confirmed. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking. Whilst every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. - Currency: Currency rates displayed on Our website are not verified or guaranteed by Us as being accurate and should be used as guidelines only. Exchange Rates are not updated every day and actual exchange rates may vary slightly. - System Errors: In rare cases, errors may occur when inputting prices into our reservations system or website. Any agreement entered based on an erroneous price will be void. In the unlikely event that such a situation arises, you will be given the option to pay the current price or cancel with a full refund. - Surcharges: Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb, and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person. If this means that you must pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value) or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice or we will be entitled to assume that you will pay the surcharge. Any surcharge must be paid within the balance of the holiday cost or within 14 days of the issue date on the surcharge invoice (whichever is later). - We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. - No surcharge will ever be levied for air tickets after we have received full payment in cleared funds and tickets have been issued. - Departure Tax: it is not always possible to include all departure taxes on your ticket(s). In some cases, departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us. - “Accommodation Only” All prices are subject to availability. Prices shown on website(s) are believed correct at the time of publication. We reserve the right to alter the prices of any of the individual components shown on our website(s) or correct errors at any time prior to the price being confirmed at the time of booking. - You will be advised of the current price of the individual components that you wish to book before your agreement is confirmed. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking. Whilst every effort is made to avoid surcharges, the right is reserved to pass on any cost increase levied by the suppliers. - Currency: Currency rates displayed on Our website are not verified or guaranteed by Us as being accurate and should be used as guidelines only. Exchange Rates are not updated every day and actual exchange rates may vary slightly. - System Errors: In rare cases, errors may occur when inputting prices into our reservations system or website. Any agreement entered into on the basis of an erroneous price will be void. In the unlikely event that such a situation arises, you will be given the option to pay the current price or cancel with a full refund. - Accommodation Tax: The tax charge on Journeyxpert.co.uk hotel transactions is a recovery of all applicable transaction taxes (including but not limited to sales and use, occupancy, room tax and excise tax) that Journeyxpert.co.uk pays its suppliers in connection with your travel arrangements. Taxation and the appropriate tax rate can vary greatly by location. The actual tax cost paid to the supplier may vary from the tax recovery charge, depending upon the rates, taxation in effect at the time of the actual use of the hotel by a customer and we are under no obligation to account to you or refund you in this regard. - “Package” All prices are subject to availability. Prices shown on website(s) are believed correct at the time of publication. We reserve the right to alter the prices of any of the holidays shown on our website(s) or correct errors at any time prior to the price being confirmed at the time of booking. - You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. Once a confirmation invoice has been issued the price shown on that invoice may only vary as outlined below or if you amend your booking. - Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. We will absorb, and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within 14 days from the date on your final invoice or we will be entitled to assume that you will pay the surcharge. Any surcharge must be paid within the balance of the holiday cost or within 14 days of the issue date on the surcharge invoice (whichever is later). - We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your package go down due to the changes mentioned above, by more than 2% of your package cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. - System Errors: In rare cases, errors may occur when inputting prices into our reservations system or website. Any agreement entered into on the basis of an erroneous price will be void. In the unlikely event that such a situation arises, you will be given the option to pay the current price or cancel with a full refund. - Some of our accommodation providers negotiate their low rates on the basis that residents of the country where the hotel stay is taking place, are not eligible to stay at that rate. In most circumstances, this does not apply to residents of EU countries staying in other EU countries. Problems seem to mainly occur, where non-EU passport holders are booked to stay in the country where the passport was issued. For example, Turkish nationals in Turkey, or Egyptian nationals in Egypt. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult and may result in additional charges being incurred or the cancellation of the booking. Occasionally accommodation providers may ask that we contact you prior to the departure date to ask for the nationalities of the parties travelling. It is important that you contact our Customer Service team in this instance with this information in order to confirm that the rates are eligible for the parties travelling.

PAYMENT (DEPOSIT & BALANCE)

- You will be required to pay a deposit or make full payment at the time of booking (deposits paid to reserve travel components are non-refundable). When you pay an initial deposit, the remaining balance must be paid on or before the due date shown on the booking confirmation email. We reserve the right to collect the balance from the card used to make the booking on the due date. If we are unable to collect the remaining balance on or before the due date your booking may be cancelled at a loss of all monies paid to date. - In some instances, an extra booking charge may apply, this will be advised at the time of booking. All cheque payments require 7 days to clear. Until full payment has been received the price of your booking may increase because of fuel or other surcharges which may be imposed by suppliers. - Please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery. If you are travelling immediately (same day of booking or within three days of booking) and you do not meet the credit/debit card security measures, we may ask you to pay cash directly into our bank account. - Depending upon how you chose to pay and in what currency your card provider may levy additional charges on any payment you make to us. An indication of these charges will be displayed at the time of payment; however, these may vary and you should check with your card provider for the exact charges applicable before making your booking. All reservations made after 10 September 2020 using corporate credit or debit cards will incur a surcharge of 2%, this charge will be reflected in the total amount shown on your bank statement but will not show on your client documentation. - For all payments made by credit or debit card in respect of any booking you agree not to make any repayment claim from the credit card issuer or your bank before pursuing any complaint with Journeyxpert.co.uk in the first instance. - Anti-Fraud checks: You agree that we may use Personal information (as provided by the Data Protection Act) provided by you in order to conduct appropriate anti-fraud checks. You agree that Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. - “Accommodation Only” Accommodation Providers may give You a range of options to secure Your room: by paying a small deposit, by making full payment at the time of booking or paying at the Accommodation. Where You only pay a deposit, you must pay the full balance by the ‘balance due date’ notified to You. If full payment is not received, or We are unable to collect the balance for whatever reason by the balance due date specified, we will notify the Accommodation Provider accordingly and Your booking will be cancelled. You will be liable for any applicable cancellation fees. In certain circumstances for example with deposit and balance we will apply a service charge which will be shown on your booking confirmation, for standard deposit bookings this service charge is £5.95 GBP per transaction or the local currency equivalent. - Because We are making live reservations with various international Accommodation Providers, we must have appropriate cleared payment from You and hence Your initial payment to Us is Your authority to Us to confirm Your booking with the Accommodation Provider. If unexpectedly in the short time between Your payment and Us seeking to confirm Your booking with the Accommodation Provider the Accommodation has become unavailable and We cannot obtain an alternative acceptable to You, You will receive a full refund of the money You have paid for that booking. Refunds can take up to 14 days to process. - Local Additional Charges by Accommodation Providers Please note that all prices on the Site are for Your Accommodation reservation only and are for the requested stay dates and for the number of people indicated. The Accommodation reservations rates are displayed per room and per night. - We will typically, but not always, display the rate exclusive of any local sales tax and service charges, and display these additional taxes and service charges separately during the booking path. - Governments have on occasion issued additional taxes and may ask the Accommodation Providers to collect these directly. These charges, if applicable, will be payable by You to the Accommodation Providers directly at checkout. Accommodation Providers may also charge a facility or resort fee, payable locally. Please verify which extra fees are and/or are not included before making a booking. When in doubt whether something is included, You can view Our FAQs or contact Our Customer Service team before making a booking HERE. These charges are subject to change and we have no liability to you for these taxes or charges and they are not included in your booking. - “Flight Only” All payments made to us including deposits are non-refundable unless the cancellation is made by the carrier in which case we will refund to you any monies repaid by the carrier to us on your behalf less the cost of any reasonable administrative costs in making such refund to you subject to your claim being made to us in writing and any such repayment being received by us within the period of 12 months from the date of your out-bound travel. Any entitlement to a repayment will be subject to the terms and conditions of the carrier with whom your flight was booked which may vary. - For all reservations made after 17 November 2020 a booking fee is included within the price advertised and the price that you pay. This will be clearly stated on your invoice. Both booking fees and deposit are non-refundable unless we are unable to accept the booking on behalf of the supplier. For all cancellations be them voluntary or involuntary the booking fee will be retained.

CAR HIRE

- We are able to make car-hire reservations for You on request as agent for our car hire providers. Your contract will be with the rental provider whose details and rental terms and conditions are displayed when you select a car and on our payment page. We’ll send you a voucher at the time of reservation or close to the time you collect the car which will include everything you need to find your pick-up location. If the full payment is not made at the time of reservation you will be responsible to make any payment outstanding directly to the rental provider on collection of your vehicle which will be subject to the terms and conditions of hire with the rental provider which may include the payment of a security deposit and insurance cover. - We do not accept any liability for the vehicle hired which will be the subject of your agreement with the rental provider and subject to and governed by their terms and conditions and any applicable laws, regulations or Conventions. - Car Hire Essentials: Once you’ve booked your car hire through Us, there are a few requirements that You need to be aware of, including: - Check your documentation - Before travelling always make sure your driving licence is valid and that you have all parts of it together. You may also need an International Driving Permit (IDP) to drive in your destination, so make sure you check this before you travel. - In some countries you may need to produce a check code obtainable form DVLC on https://www.gov.uk/government/news/hiring-a-vehicle - Understanding the local legal requirements - Learn the local road signs - Depending on the country you’re driving in, you’ll legally have to carry certain items in your car. Check what these are before you travel and make sure you have in the car at all times when driving. This also applies to the local laws for, which side of the road to drive on, speed limits and drink driving limits. Make sure you’re familiar with all the rules before you travel. - Things can sometimes get confusing when driving a car abroad, so it’s important to get up to speed with the local road signs and how they may differ from those at home before collect the car. - Complimentary Car Hire Offers: These terms and conditions apply to our complimentary car-hire promotional voucher offer (“Voucher”) which is issued to our premium customers purchasing tickets from our websites (www.journeyxpert.co.uk) to destinations in the Caribbean, Canada and the USA (or any other destinations as specified from time to time by us) who are selected by us [at our discretion] to receive a Voucher. The Voucher will entitle the customer to reclaim from us a cash refund towards the cost of car-hire paid for by the customer up to a maximum entitlement equivalent to three (3) days hire [This applies only to vehicles provided to you by our nominated suppliers named on the Voucher]. - To qualify you must keep the voucher in your possession at the time of when travelling and must produce the voucher at the airline check-in desk if asked. You must hold a valid driving license and have it in your possession. Once you have qualified for this promotion the deposit for the chosen vehicle will have already been paid by us should you wish to exercise your option or not. If you wish to proceed by hiring a vehicle under this exclusive offer, we will also refund to you up to a maximum of three days hire charges towards the fee you have paid our car hire partner provided you submit your claim with the appropriate voucher within 14 days of the rental agreement terminating and is subject to the terms and conditions detailed below. - If you are selected by us to receive a Voucher, you will be notified on the booking confirmation. You will then be entitled to receive the Voucher from us. - The Voucher can only be used to reclaim the refund as a contribution towards your car-hire fees paid for by you and has no separate cash value and cannot be transferred. - Only the hire of the approved vehicles (or similar) shall be eligible for a refund. - We do not accept any liability for the vehicle hired which will be the subject of your agreement with the service provider and subject to and governed by their terms and conditions and any applicable laws, regulations or Conventions. - To redeem the Voucher, you must present it to us together with evidence of full payment for the vehicle hire within 14 days of the return of the vehicle. - Any dispute as to the entitlement or value of the refund shall be as determined by us. - These conditions shall be governed by English law and any dispute subject to the exclusive jurisdiction of the English Courts.

MARKETING MATERIAL & FEEDBACK

- By completing a booking, you agree to receive communications (email and/or text messages or phone calls) in relation to your booking. You will also be sent emails from our review partner requesting feedback about our services after you have travelled – completion is optional. - For clarity, communications about your booking and emails from our review partner are not the same as marketing emails, from which you can unsubscribe. See our Privacy Policy for details. - By completing a review, or providing feedback about your trip or our services, you grant us full permission to use all submitted content, including your name or alias, for free on our website, in our emails or on our social media channels (Facebook, Twitter, LinkedIn, Instagram). We reserve the right to translate, edit, adjust, refuse, or remove material at our sole discretion.